Booking and cancellation terms

Draft. These terms are being finalised and will be reviewed before direct booking opens.

1. Who you are booking with

Hush Lapland is operated by Tanja Invest Oy (Business ID 2953707-1), Sivulankuja 10, 99130 Sirkka, Finland. These terms apply to bookings made directly on hushlapland.com. If you book through Airbnb or Booking.com, that platform's terms and cancellation policy apply.

2. Booking and payment

Your booking is confirmed when you receive a written confirmation from us. Payment schedule: [deposit and balance due dates]. You can pay by card (including Apple Pay), Klarna, SEPA Direct Debit, iDEAL, Bancontact, EPS, Przelewy24, Alipay, WeChat Pay or bank transfer. Card and online payments are processed securely by Stripe; we never see or store your card details.

3. Prices

All prices are per stay or per night as stated and include VAT 14 % and all mandatory fees, including final cleaning, linen and towels. Optional extras: [to confirm].

4. Cancellation by you

Accommodation booked for specific dates is not covered by the 14-day right of withdrawal under the Finnish Consumer Protection Act. Our own cancellation terms therefore apply:

• [Cancellation more than X days before arrival: refund of Y %]
• [Cancellation X to Z days before arrival: refund of Y %]
• [Later cancellation or no-show: no refund]

Please cancel in writing through the chat or by email to info@hushlapland.com. We recommend travel insurance that covers cancellation.

5. Changes to your booking

We will try to accommodate changes to dates or guest numbers, subject to availability. A change may affect the price.

6. Cancellation by us and new homes

If we have to cancel your stay for a reason within our control, we refund all payments in full. If a home that is still being built is not ready for your dates, we will tell you as soon as we know. You can choose a full refund or, if available, another of our homes for the same dates. [further compensation, to confirm]

7. Arrival and departure

Check-in from [16:00], check-out by [11:00]. Arrival is self check-in. Your door code and arrival instructions are sent privately before arrival and are never shown on this website.

8. During your stay

• The number of guests may not exceed the maximum stated for the home.
• Smoking: [to confirm]. Pets: [to confirm per home]. Parties and events are not allowed.
• Please follow the guest guide for the sauna, fireplace and heating.
• Please report any damage or fault through the chat as soon as you notice it.

9. Damage

Guests are responsible for damage caused intentionally or through negligence during the stay. Security deposit: [to confirm].

10. Events beyond our control

Neither party is liable for failing to meet its obligations because of events beyond its reasonable control, such as natural events, major power cuts or decisions by authorities. In such cases we refund payments for nights that could not be provided.

11. Complaints and disputes

If something is not right, please tell us during your stay through the chat so we can put it right. Written complaints can be sent to info@hushlapland.com. If we cannot reach an agreement, a consumer may contact the Finnish Consumer Advisory Services and take the matter to the Consumer Disputes Board (kuluttajariitalautakunta.fi). These terms are governed by Finnish law.